Refund policy

Effective Date: 10th August 2026

Thank you for shopping at Mono Street. We are committed to providing high-quality products and excellent customer service. Please read our policy carefully before placing your order.

1. Return & Refund Policy

At Mono Street, we do not offer returns or refunds.

However, we do offer exchanges for eligible products under the conditions outlined below.

2. Exchange Window

Exchange requests must be made within 7 days of receiving your order.

3. Eligibility for Exchange

To qualify for an exchange, the item must:

  • Be unused, unwashed, and unworn.
  • Be in its original condition.
  • Be returned with all original tags, packaging, and accessories.
  • Be accompanied by proof of purchase (Order Number or Receipt).

4. Exchanges Are Accepted For

We offer exchanges only in the following situations:

  • Size issues (subject to stock availability)
  • Damaged or defective items
  • Incorrect item received

All exchanges are subject to product availability.

5. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • You must notify us within 3 days of delivery.
  • Clear photographs (and videos if requested) must be provided showing the issue.

Once verified, we will arrange a replacement or exchange at no additional cost, including shipping charges.

6. Size Exchange

If you require a different size:

  • Exchange requests must be submitted within 7 days of delivery.
  • The item must be unused, unwashed, unworn, and returned with all original tags and packaging.
  • Size exchanges are subject to stock availability.

Customers are responsible for exchange shipping charges unless the item received was incorrect or defective.

7. Non-Exchangeable Items

The following items are not eligible for exchange:

  • Sale items
  • Discounted products
  • Promotional items
  • Customized or personalized products
  • Items showing signs of use, washing, damage, or wear
  • Items altered or modified after delivery
  • Items damaged due to misuse, negligence, or improper handling

8. Exchange Shipping

  • Mono Street will bear all shipping charges for damaged, defective, or incorrect items.
  • For size exchanges, the customer is responsible for the applicable exchange shipping charges.

9. How to Request an Exchange

To request an exchange, please contact us within the applicable time period.

WhatsApp / Call: +92-312-866-0785

Please provide:

  • Your Order Number
  • A description of the issue
  • Clear photographs of the product
  • Your requested replacement size (if applicable)

Our customer support team will guide you through the exchange process.

10. Payment Methods

We currently offer the following payment methods:

  • Cash on Delivery (COD)
  • Bank Transfer

Bank account details will be shared with customers upon request or during order confirmation.

11. Important Notes

  • Exchange requests submitted after the specified time period may not be accepted.
  • Exchanges are processed only after inspection and approval of the returned product.
  • Product availability may affect exchange requests.
  • Mono Street reserves the right to update or modify this policy at any time without prior notice.